Customer services (New books)

Customer services (New books) 100 newest books. Updated weekly. en-us http://www.eruditor.com Anne Stanton: Sams Teach Yourself Microsoft Dynamics Crm 4 In 24 Hours Pearson Education (Us), 2009, 528 pages, ISBN: 9780672330674, Our price: 18.19 GBP (You save: 30%) http://www.eruditor.com/books/item/9780672330674.html.en http://www.eruditor.com/books/item/9780672330674.html.en Cindy Barnes, Helen Blake, David Pinder: Creating And Delivering Your Value Proposition Kogan Page Ltd, 2009, 232 pages, ISBN: 9780749455125, Our price: 26.96 GBP (You save: 10%) http://www.eruditor.com/books/item/9780749455125.html.en http://www.eruditor.com/books/item/9780749455125.html.en David Brock: Aftersales Management Kogan Page Ltd, 2009, 224 pages, ISBN: 9780749456412, Our price: 26.96 GBP (You save: 10%) http://www.eruditor.com/books/item/9780749456412.html.en http://www.eruditor.com/books/item/9780749456412.html.en Marilyn Suttle, Lori Jo Vest: Who's Your Gladys? Amacom, 2009, 240 pages, ISBN: 9780814414392, Our price: 14.44 GBP (You save: 15%) http://www.eruditor.com/books/item/9780814414392.html.en http://www.eruditor.com/books/item/9780814414392.html.en Frank Cooper: The Customer Signs Your Paycheck Mcgraw-Hill Education - Europe, 2009, 240 pages, ISBN: 9780071632881, Our price: 9.74 GBP (You save: 25%) http://www.eruditor.com/books/item/9780071632881.html.en http://www.eruditor.com/books/item/9780071632881.html.en Memorable Customer Experiences Adam Lindgreen (editor), Gower Publishing Ltd, 2009, 220 pages, ISBN: 9780566088681, Our price: 58.50 GBP (You save: 10%) http://www.eruditor.com/books/item/9780566088681.html.en http://www.eruditor.com/books/item/9780566088681.html.en Maribeth Kuzmeski: The Connectors John Wiley And Sons Ltd, 2009, 272 pages, ISBN: 9780470488188, Our price: 11.19 GBP (You save: 30%) http://www.eruditor.com/books/item/9780470488188.html.en http://www.eruditor.com/books/item/9780470488188.html.en Finola Kerrigan: Film Marketing Elsevier Science & Technology, 2009, 276 pages, ISBN: 9780750686839, Our price: 24.69 GBP (You save: 5%) http://www.eruditor.com/books/item/9780750686839.html.en http://www.eruditor.com/books/item/9780750686839.html.en Angi Egan: Espresso Yourself Word4Word, 2009, 96 pages, ISBN: 9781906316327, Our price: 4.87 GBP (You save: 30%) http://www.eruditor.com/books/item/9781906316327.html.en http://www.eruditor.com/books/item/9781906316327.html.en Lisa Ford, David Mcnair, William Perry: Exceptional Customer Service Adams Media Corporation , 2009, 224 pages, ISBN: 9781605500386, Our price: 6.99 GBP (You save: 30%) http://www.eruditor.com/books/item/9781605500386.html.en http://www.eruditor.com/books/item/9781605500386.html.en Colin Turner: Secret Service 21St Century Books Uk Ltd, 2009, 208 pages, ISBN: 9781904956242, Our price: 13.99 GBP (You save: 30%) http://www.eruditor.com/books/item/9781904956242.html.en http://www.eruditor.com/books/item/9781904956242.html.en Niu Qiang, Martin Wolff: Dissatisfied Customers Nova Science Publishers Inc, 2009, 119 pages, ISBN: 9781604568905, Our price: 22.05 GBP (You save: 10%) http://www.eruditor.com/books/item/9781604568905.html.en http://www.eruditor.com/books/item/9781604568905.html.en Pauline Rowson: Successful Customer Service Crimson Publishing, 2009, 224 pages, ISBN: 9781854584823, Our price: 7.99 GBP (You save: 20%) http://www.eruditor.com/books/item/9781854584823.html.en http://www.eruditor.com/books/item/9781854584823.html.en J.Mike Jacka, Paulette J. Keller: Business Process Mapping Workbook John Wiley And Sons Ltd, 2009, 254 pages, ISBN: 9780470446287, Our price: 23.79 GBP (You save: 30%) http://www.eruditor.com/books/item/9780470446287.html.en http://www.eruditor.com/books/item/9780470446287.html.en Elaine K. Harris: Customer Service Pearson Education (Us), 2009, 192 pages, ISBN: 9780135109311, Our price: 21.99 GBP http://www.eruditor.com/books/item/9780135109311.html.en http://www.eruditor.com/books/item/9780135109311.html.en J.Mike Jacka, Paulette J. Keller: Business Process Mapping John Wiley And Sons Ltd, 2009, 322 pages, ISBN: 9780470444580, Our price: 31.50 GBP (You save: 30%) http://www.eruditor.com/books/item/9780470444580.html.en http://www.eruditor.com/books/item/9780470444580.html.en Ivanka Menken, Gerard Blokdijk: Support Center Complete Handbook - How To Analyze, Assess, Manage And Deliver Customer Business Needs And Exceed Customer Expectations With Help Desk, Support Center And Service Desk Emereo Pty Limited, 2009, 614 pages, ISBN: 9781742441306, Our price: 39.95 GBP http://www.eruditor.com/books/item/9781742441306.html.en http://www.eruditor.com/books/item/9781742441306.html.en Rick Barrera: Overpromise And Overdeliver Portfolio , 2009, 240 pages, ISBN: 9781591842682, Our price: 13.29 GBP (You save: 30%) http://www.eruditor.com/books/item/9781591842682.html.en http://www.eruditor.com/books/item/9781591842682.html.en Jeff Gee, Val Gee: Super Service / Completely Revised And Expanded Mcgraw-Hill Education - Europe, 2009, 240 pages, ISBN: 9780071625791, Our price: 11.24 GBP (You save: 25%) http://www.eruditor.com/books/item/9780071625791.html.en http://www.eruditor.com/books/item/9780071625791.html.en 101 Activities For Delivering Knock Your Socks Off Service Amacom, 2009, 256 pages, ISBN: 9780814414446, Our price: 21.24 GBP (You save: 15%) http://www.eruditor.com/books/item/9780814414446.html.en http://www.eruditor.com/books/item/9780814414446.html.en Chip R. Bell, John R. Patterson: Take Their Breath Away John Wiley And Sons Ltd, 2009, 304 pages, ISBN: 9780470443507, Our price: 11.89 GBP (You save: 30%) http://www.eruditor.com/books/item/9780470443507.html.en http://www.eruditor.com/books/item/9780470443507.html.en Linda Sharp: Customer Relationship Intelligence Querencua Publishing, 2009, 216 pages, ISBN: 9780979965715, Our price: 18.74 GBP (You save: 25%) http://www.eruditor.com/books/item/9780979965715.html.en http://www.eruditor.com/books/item/9780979965715.html.en John M. Goodman: Strategic Customer Service Amacom, 2009, 240 pages, ISBN: 9780814413333, Our price: 16.14 GBP (You save: 15%) http://www.eruditor.com/books/item/9780814413333.html.en http://www.eruditor.com/books/item/9780814413333.html.en Michael Brown: Stop Putting Prisoners On The Frontline And Calling It Customer Service Acanthus Publishing, 2009, ISBN: 9780981895864, Our price: 14.69 GBP (You save: 30%) http://www.eruditor.com/books/item/9780981895864.html.en http://www.eruditor.com/books/item/9780981895864.html.en Shep Hyken: The Cult Of The Customer John Wiley And Sons Ltd, 2009, 256 pages, ISBN: 9780470404829, Our price: 10.49 GBP (You save: 30%) http://www.eruditor.com/books/item/9780470404829.html.en http://www.eruditor.com/books/item/9780470404829.html.en Ivanka Menken, Gerard Blokdijk: Delivering Unforgettable Customer Service Emereo Pty Limited, 2009, 148 pages, ISBN: 9781921644191, Our price: 19.95 GBP http://www.eruditor.com/books/item/9781921644191.html.en http://www.eruditor.com/books/item/9781921644191.html.en Susan J. Hoekstra: The Service Journey Aventine Press, 2009, 148 pages, ISBN: 9781593305871, Our price: 6.32 GBP (You save: 20%) http://www.eruditor.com/books/item/9781593305871.html.en http://www.eruditor.com/books/item/9781593305871.html.en Jonathan M. Tisch, Karl Weber: Chocolates On The Pillow Aren'T Enough John Wiley And Sons Ltd, 2009, 256 pages, ISBN: 9780470404638, Our price: 6.99 GBP (You save: 30%) http://www.eruditor.com/books/item/9780470404638.html.en http://www.eruditor.com/books/item/9780470404638.html.en Jill Griffin: Taming The Search-And-Switch Customer John Wiley And Sons Ltd, 2009, 288 pages, ISBN: 9780470345047, Our price: 11.89 GBP (You save: 30%) http://www.eruditor.com/books/item/9780470345047.html.en http://www.eruditor.com/books/item/9780470345047.html.en Peter Fisk: Customer Genius John Wiley And Sons Ltd, 2009, 406 pages, ISBN: 9781841127880, Our price: 10.49 GBP (You save: 30%) http://www.eruditor.com/books/item/9781841127880.html.en http://www.eruditor.com/books/item/9781841127880.html.en Love At First Sight - How To Make Your Prospects Fall In Love With You And Your Business Instantly - And Much More - 101 World Class Expert Facts, Hints, Tips And Advice On Customer Service Jerry Alexander (editor), Emereo Pty Limited, 2009, 272 pages, ISBN: 9781921573866, Our price: 9.99 GBP http://www.eruditor.com/books/item/9781921573866.html.en http://www.eruditor.com/books/item/9781921573866.html.en Angi Egan: Initial Lust Word4Word, 2009, 96 pages, ISBN: 9781906316228, Our price: 4.87 GBP (You save: 30%) http://www.eruditor.com/books/item/9781906316228.html.en http://www.eruditor.com/books/item/9781906316228.html.en Claes Fornell: The Satisfied Customer Palgrave Macmillan, 2009, 256 pages, ISBN: 9780230604063, Our price: 10.44 GBP (You save: 5%) http://www.eruditor.com/books/item/9780230604063.html.en http://www.eruditor.com/books/item/9780230604063.html.en James L. Heskett, W.Earl Sasser, Joe Wheeler: Ownership Quotient Harvard Business School Publishing, 2008, 272 pages, ISBN: 9781422110232, Our price: 16.99 GBP (You save: 15%) http://www.eruditor.com/books/item/9781422110232.html.en http://www.eruditor.com/books/item/9781422110232.html.en Adam Lindgreen: Managing Market Relationships Gower Publishing Ltd, 2008, 230 pages, ISBN: 9780566088834, Our price: 61.75 GBP (You save: 5%) http://www.eruditor.com/books/item/9780566088834.html.en http://www.eruditor.com/books/item/9780566088834.html.en Karen S. Fredricks: Sugarcrm For Dummies John Wiley And Sons Ltd, 2008, 360 pages, ISBN: 9780470384626, Our price: 11.19 GBP (You save: 30%) http://www.eruditor.com/books/item/9780470384626.html.en http://www.eruditor.com/books/item/9780470384626.html.en Dave Wainwright: The Multiversal Helpdesk Youwriteon.Com, 2008, 176 pages, ISBN: 9781849231459, Our price: 5.99 GBP http://www.eruditor.com/books/item/9781849231459.html.en http://www.eruditor.com/books/item/9781849231459.html.en Lynette Ryals: Managing Customers Profitably John Wiley And Sons Ltd, 2008, 384 pages, ISBN: 9780470060636, Our price: 20.99 GBP (You save: 30%) http://www.eruditor.com/books/item/9780470060636.html.en http://www.eruditor.com/books/item/9780470060636.html.en Abaete De Azevedo, Ricardo Pomeranz: Customer Obsession Mcgraw-Hill Education - Europe, 2008, 240 pages, ISBN: 9780071497046, Our price: 11.99 GBP (You save: 25%) http://www.eruditor.com/books/item/9780071497046.html.en http://www.eruditor.com/books/item/9780071497046.html.en Stefan Engeseth: One Marshall Cavendish, 2008, 240 pages, ISBN: 9780462099415, Our price: 6.99 GBP (You save: 30%) http://www.eruditor.com/books/item/9780462099415.html.en http://www.eruditor.com/books/item/9780462099415.html.en Jim Steger, Mike Snyder, Brad Bosak, Corey O'Brien, Philip Richardson: Programming Microsoft Dynamics Crm 4.0 Microsoft Press,U.S., 2008, 596 pages, ISBN: 9780735625945, Our price: 33.24 GBP (You save: 30%) http://www.eruditor.com/books/item/9780735625945.html.en http://www.eruditor.com/books/item/9780735625945.html.en C.Britt Beemer, Robert L. Shook: Customer Rules Mcgraw-Hill Education - Europe, 2008, 352 pages, ISBN: 9780071603652, Our price: 11.99 GBP (You save: 25%) http://www.eruditor.com/books/item/9780071603652.html.en http://www.eruditor.com/books/item/9780071603652.html.en Mario Martinez, Bob Hobbi: Building A Customer Service Culture Information Age Publishing, 2008, 164 pages, ISBN: 9781593119362, Our price: 45.99 GBP http://www.eruditor.com/books/item/9781593119362.html.en http://www.eruditor.com/books/item/9781593119362.html.en Mario Martinez, Bob Hobbi: Building A Customer Service Culture Information Age Publishing, 2008, 164 pages, ISBN: 9781593119355, Our price: 25.99 GBP http://www.eruditor.com/books/item/9781593119355.html.en http://www.eruditor.com/books/item/9781593119355.html.en Tom Wong, Liz Kao: Salesforce.Com For Dummies John Wiley And Sons Ltd, 2008, 408 pages, ISBN: 9780470318126, Our price: 11.19 GBP (You save: 30%) http://www.eruditor.com/books/item/9780470318126.html.en http://www.eruditor.com/books/item/9780470318126.html.en Ken Welsh: Happy About Customer Service? Happy About, 2008, 104 pages, ISBN: 9781600050930, Our price: 9.95 GBP http://www.eruditor.com/books/item/9781600050930.html.en http://www.eruditor.com/books/item/9781600050930.html.en Janelle Barlow, Claus Moller: A Complaint Is A Gift Berrett-Koehler, 2008, 250 pages, ISBN: 9781576755822, Our price: 12.74 GBP (You save: 15%) http://www.eruditor.com/books/item/9781576755822.html.en http://www.eruditor.com/books/item/9781576755822.html.en Amy Sauers: Effective Customer Relationship Management Cambria Press, 2008, 220 pages, ISBN: 9781604975147, Our price: 58.95 GBP http://www.eruditor.com/books/item/9781604975147.html.en http://www.eruditor.com/books/item/9781604975147.html.en Joel Scott, David Lee, Scott Weiss: Microsoft Dynamics Crm 4 For Dummies John Wiley And Sons Ltd, 2008, 408 pages, ISBN: 9780470343258, Our price: 11.19 GBP (You save: 30%) http://www.eruditor.com/books/item/9780470343258.html.en http://www.eruditor.com/books/item/9780470343258.html.en Mark Bradley: Retails Of The Unexpected Ardra Press, 2008, 256 pages, ISBN: 9780954867850, Our price: 9.59 GBP (You save: 20%) http://www.eruditor.com/books/item/9780954867850.html.en http://www.eruditor.com/books/item/9780954867850.html.en Joseph Michelli: The New Gold Standard 5 Leadership Principles For Creating A Legendary Customer Experience Courtesy Of The Ritz-Carlton Hotel Company, Mcgraw-Hill Education - Europe, 2008, 224 pages, ISBN: 9780071548335, Our price: 10.49 GBP (You save: 25%) http://www.eruditor.com/books/item/9780071548335.html.en http://www.eruditor.com/books/item/9780071548335.html.en Keith Bailey, Karen Leland: Customer Service In An Instant 60 Ways To Win Customers And Keep Them Coming Back, Career Press , 2008, 160 pages, ISBN: 9781601630131, Our price: 9.34 GBP (You save: 15%) http://www.eruditor.com/books/item/9781601630131.html.en http://www.eruditor.com/books/item/9781601630131.html.en Henrik Anderson, Thomas Ritter: Inside The Customer Universe John Wiley And Sons Ltd, 2008, 300 pages, ISBN: 9780470694244, Our price: 17.49 GBP (You save: 30%) http://www.eruditor.com/books/item/9780470694244.html.en http://www.eruditor.com/books/item/9780470694244.html.en Bob Livingston, David Calhoun: How You Do... What You Do Mcgraw-Hill Education - Europe, 2008, 282 pages, ISBN: 9780071592789, Our price: 11.99 GBP (You save: 25%) http://www.eruditor.com/books/item/9780071592789.html.en http://www.eruditor.com/books/item/9780071592789.html.en Richard S. Gallagher: What To Say To A Porcupine 20 Humorous Tales That Get To The Heart Of Great Customer Service, Amacom, 2008, 112 pages, ISBN: 9780814410554, Our price: 11.89 GBP (You save: 15%) http://www.eruditor.com/books/item/9780814410554.html.en http://www.eruditor.com/books/item/9780814410554.html.en Leonard L. Berry, Kent D. Seltman: Management Lessons From Mayo Clinic Mcgraw-Hill Education - Europe, 2008, 256 pages, ISBN: 9780071590730, Our price: 11.99 GBP (You save: 25%) http://www.eruditor.com/books/item/9780071590730.html.en http://www.eruditor.com/books/item/9780071590730.html.en John R. Dijulius: What's The Secret? John Wiley And Sons Ltd, 2008, 336 pages, ISBN: 9780470196120, Our price: 13.29 GBP (You save: 30%) http://www.eruditor.com/books/item/9780470196120.html.en http://www.eruditor.com/books/item/9780470196120.html.en Andy Cross: Managing Customer Service Management Pocketbooks, 2008, ISBN: 9781903776926, Our price: 6.39 GBP (You save: 20%) http://www.eruditor.com/books/item/9781903776926.html.en http://www.eruditor.com/books/item/9781903776926.html.en Carla Annerino, Angela Annerino: Learn How To Count Back Change Instantly... Trafford Publishing, 2008, 112 pages, ISBN: 9781425159481, Our price: 6.58 GBP (You save: 20%) http://www.eruditor.com/books/item/9781425159481.html.en http://www.eruditor.com/books/item/9781425159481.html.en Beverly Koehn: Loyalty Is Love Joe Schuler Jr. (editor), Beverly Koehn & Assoc, 2008, 242 pages, ISBN: 9780615232270, Our price: 17.49 GBP (You save: 30%) http://www.eruditor.com/books/item/9780615232270.html.en http://www.eruditor.com/books/item/9780615232270.html.en David Kean, Chris Cowpe: How To Win Friends And Influence Profits Cyan Books, 2008, 160 pages, ISBN: 9781905736195, Our price: 9.09 GBP (You save: 30%) http://www.eruditor.com/books/item/9781905736195.html.en http://www.eruditor.com/books/item/9781905736195.html.en Gerhard Raab, Riad A. Ajami, Vidaranya B. Gargeya, G.Jason Goddard: Customer Relationship Management Gower Publishing Ltd, 2008, 180 pages, ISBN: 9780754671565, Our price: 42.75 GBP (You save: 5%) http://www.eruditor.com/books/item/9780754671565.html.en http://www.eruditor.com/books/item/9780754671565.html.en Marc J. Wolenik, Damin Sinay: Microsoft Dynamics Crm 4.0 Unleashed Pearson Education (Us), 2008, 864 pages, ISBN: 9780672329708, Our price: 30.09 GBP (You save: 30%) http://www.eruditor.com/books/item/9780672329708.html.en http://www.eruditor.com/books/item/9780672329708.html.en Bill Price, David Jaffe: The Best Service Is No Service John Wiley And Sons Ltd, 2008, 336 pages, ISBN: 9780470189085, Our price: 13.29 GBP (You save: 30%) http://www.eruditor.com/books/item/9780470189085.html.en http://www.eruditor.com/books/item/9780470189085.html.en Don Peppers, Martha Rogers: Rules To Break And Laws To Follow John Wiley And Sons Ltd, 2008, 320 pages, ISBN: 9780470227541, Our price: 13.99 GBP (You save: 30%) http://www.eruditor.com/books/item/9780470227541.html.en http://www.eruditor.com/books/item/9780470227541.html.en Tracy Harwood, Anne J Broderick, Tony Garry: Relationship Marketing Mcgraw-Hill Education - Europe, 2008, 264 pages, ISBN: 9780077114220, Our price: 26.99 GBP (You save: 10%) http://www.eruditor.com/books/item/9780077114220.html.en http://www.eruditor.com/books/item/9780077114220.html.en Ram Charan: What The Customer Wants You To Know Portfolio , 2008, 156 pages, ISBN: 9781591841654, Our price: 11.19 GBP (You save: 30%) http://www.eruditor.com/books/item/9781591841654.html.en http://www.eruditor.com/books/item/9781591841654.html.en Sarah Cook: Customer Care Excellence Kogan Page Ltd, 2008, 288 pages, ISBN: 9780749450663, Our price: 17.96 GBP (You save: 10%) http://www.eruditor.com/books/item/9780749450663.html.en http://www.eruditor.com/books/item/9780749450663.html.en William S Bartlett, Violet Herlocker: Building Better Schools By Engaging Support Staff Engage Press, 2007, 176 pages, ISBN: 9780981454306, Our price: 9.71 GBP (You save: 25%) http://www.eruditor.com/books/item/9780981454306.html.en http://www.eruditor.com/books/item/9780981454306.html.en Bob Bacza: Quality Customer Service Starts Inside Your Business Publishamerica, 2007, 80 pages, ISBN: 9781604416787, Our price: 12.50 GBP http://www.eruditor.com/books/item/9781604416787.html.en http://www.eruditor.com/books/item/9781604416787.html.en Darby Checketts: Customer Astonishment 10 Secrets To World-Class Customer Care, Robert D. Reed Publishers, 2007, 148 pages, ISBN: 9781931741682, Our price: 8.75 GBP (You save: 30%) http://www.eruditor.com/books/item/9781931741682.html.en http://www.eruditor.com/books/item/9781931741682.html.en Gerard Blokdijk: Call Center 100 Success Secrets Emereo Pty Limited, 2007, 172 pages, ISBN: 9780980459920, Our price: 7.95 GBP http://www.eruditor.com/books/item/9780980459920.html.en http://www.eruditor.com/books/item/9780980459920.html.en Dan Licitra: The Art Of Successful Restaurant Service Iuniverse.Com, 2007, 132 pages, ISBN: 9780595706310, Our price: 12.35 GBP (You save: 5%) http://www.eruditor.com/books/item/9780595706310.html.en http://www.eruditor.com/books/item/9780595706310.html.en Dan Licitra: The Art Of Successful Restaurant Service Iuniverse.Com, 2007, 132 pages, ISBN: 9780595469178, Our price: 7.60 GBP (You save: 5%) http://www.eruditor.com/books/item/9780595469178.html.en http://www.eruditor.com/books/item/9780595469178.html.en Peter Cheverton, Tim Hughes, Bryan Foss, Merlin Stone: Key Account Management In Financial Services Kogan Page Ltd, 2007, 344 pages, ISBN: 9780749450694, Our price: 27.00 GBP (You save: 10%) http://www.eruditor.com/books/item/9780749450694.html.en http://www.eruditor.com/books/item/9780749450694.html.en Chris Willett: Fairness In Consumer Contracts Ashgate Publishing Group, 2007, 200 pages, ISBN: 9781840144925, Our price: 52.00 GBP (You save: 20%) http://www.eruditor.com/books/item/9781840144925.html.en http://www.eruditor.com/books/item/9781840144925.html.en John H. Fleming, Jim Asplund: Human Sigma Gallup Press , 2007, 216 pages, ISBN: 9781595620163, Our price: 12.79 GBP (You save: 20%) http://www.eruditor.com/books/item/9781595620163.html.en http://www.eruditor.com/books/item/9781595620163.html.en Stuart Emmett: The Customer Service Toolkit Management Books 2000 Ltd, 2007, 71 pages, ISBN: 9781852525682, Our price: 4.19 GBP (You save: 30%) http://www.eruditor.com/books/item/9781852525682.html.en http://www.eruditor.com/books/item/9781852525682.html.en Bifm - Paper 7: Customer Service Bpp Learning Media, 2007, ISBN: 9780751742558, Our price: 25.50 GBP (You save: 15%) http://www.eruditor.com/books/item/9780751742558.html.en http://www.eruditor.com/books/item/9780751742558.html.en Michael D. Brown: Fresh Customer Service Acanthus Publishing, 2007, 205 pages, ISBN: 9781933631646, Our price: 14.69 GBP (You save: 30%) http://www.eruditor.com/books/item/9781933631646.html.en http://www.eruditor.com/books/item/9781933631646.html.en Renee Evenson: Award-Winning Customer Service 101 Ways To Guarantee Great Performance, Amacom, 2007, 232 pages, ISBN: 9780814474549, Our price: 11.04 GBP (You save: 15%) http://www.eruditor.com/books/item/9780814474549.html.en http://www.eruditor.com/books/item/9780814474549.html.en Don Hales, Derek Williams: Wow! That's What I Call Service Ecademy Press, 2007, 296 pages, ISBN: 9781905823161, Our price: 10.39 GBP (You save: 20%) http://www.eruditor.com/books/item/9781905823161.html.en http://www.eruditor.com/books/item/9781905823161.html.en Sally Bradley: S/Nvq Level 2 Customer Service Pearson Education, Oxford, 2007, 336 pages, ISBN: 9780435465292, Our price: 20.89 GBP (You save: 5%) http://www.eruditor.com/books/item/9780435465292.html.en http://www.eruditor.com/books/item/9780435465292.html.en Michael E. Smith: Competing Vdm Verlag Dr. Mueller E.K., 2007, 168 pages, ISBN: 9783836418744, Our price: 37.05 GBP (You save: 5%) http://www.eruditor.com/books/item/9783836418744.html.en http://www.eruditor.com/books/item/9783836418744.html.en Yasemin Mehmet: The Interdependence Of Employee And Customer Satisfaction Vdm Verlag Dr. Mueller E.K., 2007, 84 pages, ISBN: 9783836417334, Our price: 26.60 GBP (You save: 5%) http://www.eruditor.com/books/item/9783836417334.html.en http://www.eruditor.com/books/item/9783836417334.html.en Barbara A. 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