Lorraine L. Ukens
Ukens Lorraine L.:
101 Ways To Improve Customer Service
Training, Tools, Tips, And Techniques
John Wiley And Sons Ltd (United States), 2007
Paperback, 400 pages
Ukens Lorraine L.:
The New Encyclopedia Of Group Activities
John Wiley And Sons Ltd (United States), 2004
Loose-leaf, 512 pages
Ukens Lorraine L.:
Energize Your Audience!
75 Quick Activities That Get Them Started And Keep Them Going
John Wiley And Sons Ltd (United States), 2000
Paperback, 218 pages
Ukens Lorraine L.:
All Together Now!
A Seriously Fun Collection Of Interactive Training Games And Activities
John Wiley And Sons Ltd (United States), 1999
Paperback, 256 pages




