Jill Dyche
Jill Dyche Is Principal Consultant With Baseline Consulting Group, Which Provides Management Consulting & Technology Implementation Services To Fortune 500 Companies. She Has Recently Spearheaded Several Of Baseline Consulting's Projects Centered On Crm Implementation And Readiness. A Frequent Speaker At Crm And E-Business Conferences And User Groups, She Is Author Of "E-Data: Turning Data Into Information With Data Warehousing" (Addison-Wesley).
Dyche Jill, Dychi Jill, Dycha(C) Jill:
The Crm Handbook: A Business Guide to Customer Relationship Management
Addison-Wesley Information Technology
Addison-Wesley Professional , 2001
Quality paperback, 336 pages

