English Peter:
Tackling Difficult Conversations Pocketbook
Management Pocketbooks (United Kingdom), 2009
Paperback, 112 pages
Size: 105x148 mm
ISBN: 9781906610043
ISBN-10: 1906610045
List price: £7.99
You save: 20%
Tackling Difficult Conversations Pocketbook
At some stage or other we all have to deal with difficult conversations. This work helps you learn how to communicate with authority, clarity and persuasiveness, and - through active listening, mirroring body language and other techniques - how to empathize with the other person and how to interpret what they are saying, feeling and thinking.
