White Larry Nash:
Library Performance And Service Competition
Developing Strategic Responses
Chandos Publishing (Oxford) Ltd (United Kingdom), 2008
Paperback, 152 pages
Size: 234x156 mm
ISBN: 9781843343141
ISBN-10: 1843343142
Library Performance And Service Competition
Describes how the library can identify the service environment factors impacting customers' strategic needs; identify library competitors' strategic abilities and service environment impacts; and use the combined results to develop proactive competitive responses that drive the service environment instead of reacting to the service environment.

