Matthews:
The Bottom Line

Determining And Communicating The Value Of The Special Library

Greenwood Press (USA), 2003
Paperback, 186 pages
Size: 229x152 mm
ISBN: 9781591580041
ISBN-10: 1591580048

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The Bottom Line

In this slender volume, Matthews (credentials not noted) explains how to evaluate library services and communicate that value to upper management. Describing how value is added and how it can be measured, he details different types of evaluations and a variety of measures. Appendices include a glossary, input measures, and sample surveys. Annotatio

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