Read Brendan B.:
Designing The Best Call Center For Your Business

A Complete Guide For Location, Services, Staffing, And Outsourcing

2 Rev Ed

Elsevier Science & Technology (United Kingdom), 2005
Paperback, 300 pages
Size: 229x152 mm
ISBN: 9781578203130
ISBN-10: 1578203139

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Designing The Best Call Center For Your Business

Examines various aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups.

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Brendan B. Read
Customer services
Sales & marketing
Business & management
Economics, finance, business and industry
Elsevier Science & Technology

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Brendan B. Read
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