Rubel Janet, Rubel:
101+ Complaint Letters That Get Results
Sourcebooks, Inc (United States), 2007
Paperback, 304 pages
Size: 229x180 mm
ISBN: 9781572485631
ISBN-10: 1572485639
List price: £10.99
You save: 30%
101+ Complaint Letters That Get Results
Write the most effective letters to get the results you want. Nothing motivates a company faster than a well-written complaint. Sure, a phone call can sometimes work - but how many people did you have to speak to first and how long were you on hold? This book tells you what you need to say, shows you how to say it and gets you the satisfaction you deserve. Every letter is included on a FREE CD-Rom in PC and Mac format. Second edition.

