Hollins William J., Shinkins Sadie:
Managing Service Operations
Design And Implementation
Sage Publications Ltd (United Kingdom), 2006
Hardback, 312 pages
Size: 242x170 mm
ISBN: 9781412929523
ISBN-10: 1412929520
List price: £85.00
You save: 5%
Managing Service Operations
Guiding readers through each stage in the design and implementation of service operations, this book combines examples that are easy to relate to with theory. It contains chapters that include: Chapter objectives; Short cases; Student exercises; Chapter summaries; Further reading section; and A glossary of key terms.

