Blackshaw Pete:
Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World
Read by: LloydJames
Tantor Media , 2008
Size: 163x175 mm
ISBN: 9781400137312
ISBN-10: 1400137314
Pete Blackshaw
Pete Blackshaw Is Executive Vice President Of Strategic Services At Nielsen Online. A Former Coleader Of Interactive Marketing At Procter & Gamble And A Graduate Of University Of California At Santa Cruz, And Then Harvard Business School, He Has Been On The Cutting Edge Of Online Media, Consumer Opinion, And Word-Of-Mouth Behavior For More Than A Decade, And Is Quoted Frequently In The Media. He Lives In Cincinnati, Ohio.

