Quinn Senator Feargal:
Crowning The Customer
How To Become Customer-Driven
O'Brien Press Ltd (Ireland), 2005
Paperback, 160 pages
Size: 216x135 mm
ISBN: 9780862789527
ISBN-10: 0862789524
List price: £11.99
You save: 30%
Crowning The Customer
Customer service is the competitive business battleground of the twenty-first century. This book explains: the 'Boomerang Principle' (bringing the customer back); how to get the feel of the market place; how to listen effectively to the customer; customer panels; and, why you should increase the number of complaints.

