Dijulius John R.:
Secret Service
Hidden Systems That Deliver Unforgettable Customer Service
Amacom (United States), 2003
Paperback, 208 pages
Size: 229x152 mm
ISBN: 9780814471715
ISBN-10: 0814471714
List price: £13.99
You save: 15%
Secret Service
This text reveals what companies can do behind the scenes to deliver truly exceptional customer service. By revealing the "hidden systems" that can turn customer service from bland to unforgettable, the book reveals the secrets to creating stronger bottom line results - and thrilled customers.

