Dijulius John R.:
Secret Service

Hidden Systems That Deliver Unforgettable Customer Service

Amacom (United States), 2003
Paperback, 208 pages
Size: 229x152 mm
ISBN: 9780814471715
ISBN-10: 0814471714

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Secret Service

This text reveals what companies can do behind the scenes to deliver truly exceptional customer service. By revealing the "hidden systems" that can turn customer service from bland to unforgettable, the book reveals the secrets to creating stronger bottom line results - and thrilled customers.

Related links:

John R. Dijulius
Customer services
Sales & marketing
Business & management
Economics, finance, business and industry
Amacom

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John R. Dijulius
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