Piatkus Books (United Kingdom), 2008
Paperback, 272 pages
Size: 234x153 mm
ISBN: 9780749929008
ISBN-10: 0749929006
The high price of avoiding negotiations - and the potential for change
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Back to roots: Eruditor.com works automatically
Ten years ago, everybody expected that on-line shops would work fully automatically: no staff, no stock, no office, just a computer and delivery service from factory to customer. Prices in on-line shops were expected to be extremely low because of minimal costs. Unfortunately, it didn't work. Customers needed help and information and e-shops needed to pay more employees. Costs and prices in e-shops increased.
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