Sherman Rachel:
Class Acts
Service And Inequality In Luxury Hotels
University Presses Of California, Columbia And Princeton (United States), 2007
Paperback, 373 pages
Size: 229x152 mm
ISBN: 9780520247826
ISBN-10: 0520247825
List price: £13.95
You save: 20%
Class Acts
Going behind the scenes in two urban luxury hotels, this study gives a picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. Drawing on in-depth interviews and extended ethnographic research in a range of hotel jobs, it gives an analysis of what exactly luxury service consists of.


