Sherman Rachel:
Class Acts

Service And Inequality In Luxury Hotels

University Presses Of California, Columbia And Princeton (United States), 2007
Paperback, 373 pages
Size: 229x152 mm
ISBN: 9780520247826
ISBN-10: 0520247825

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Class Acts

Going behind the scenes in two urban luxury hotels, this study gives a picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. Drawing on in-depth interviews and extended ethnographic research in a range of hotel jobs, it gives an analysis of what exactly luxury service consists of.

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University Presses Of California, Columbia And Princeton

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Rachel Sherman
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