Hurwitz Judith, Bloor Robin, Kaufman Marcia, Halper Fern:
Service Management For Dummies
John Wiley And Sons Ltd (United Kingdom), 2009
Paperback, 336 pages
Size: 235x188 mm
ISBN: 9780470440582
ISBN-10: 0470440589
List price: £21.99
You save: 30%
Service Management For Dummies
A guide to managing IT from the customer's perspective. It explains what IT services are and how to fit them most effectively into a business. It covers topics such as setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices.

