Dijulius John R.:
What's The Secret?
To Providing A World-Class Customer Experience
John Wiley And Sons Ltd (United Kingdom), 2008
Hardback, 336 pages
Size: 237x162 mm
ISBN: 9780470196120
ISBN-10: 0470196122
List price: £18.99
You save: 30%
What's The Secret?
Looks at the customer service strategies at some best companies. This title helps you learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis and how your company can too. It shows you how your company can emulate the best customer service providers.

