Dijulius John R.:
What's The Secret?
To Providing A World-Class Customer Experience
John Wiley And Sons Ltd (United Kingdom), 2008
Hardback, 336 pages
Size: 237x162 mm
ISBN: 9780470196120
ISBN-10: 0470196122
You save: 30%
What's The Secret?
Reveals how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis while the majority of businesses struggle with getting much smaller teams to do it right.


