Dijulius John R.:
What's The Secret?

To Providing A World-Class Customer Experience

John Wiley And Sons Ltd (United Kingdom), 2008
Hardback, 336 pages
Size: 237x162 mm
ISBN: 9780470196120
ISBN-10: 0470196122

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What's The Secret?

Reveals how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis while the majority of businesses struggle with getting much smaller teams to do it right.

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John R. Dijulius
Customer services
Sales & marketing
Business & management
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John Wiley And Sons Ltd

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John R. Dijulius
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