Bradley Sally:
S/Nvq Level 2 Customer Service

2 Rev Ed

Pearson Education, Oxford (United Kingdom), 2007
Paperback, 336 pages
Size: 264x218 mm
ISBN: 9780435465292
ISBN-10: 0435465295

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S/Nvq Level 2 Customer Service

Offering support for the NVQ/SVQ Level 2 Customer Service standards, this book covers the two mandatory units and ten option units of the specification. It includes case studies that give students the opportunity to analyse and discuss real-life situations and to practise their skills.

Related links:

Sally Bradley
Customer services
Sales & marketing
Business & management
Economics, finance, business and industry
Pearson Education, Oxford

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Sally Bradley
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