Bradley Sally:
S/Nvq Level 2 Customer Service
Pearson Education, Oxford (United Kingdom), 2007
Paperback, 336 pages
Size: 264x218 mm
ISBN: 9780435465292
ISBN-10: 0435465295
List price: £21.99
You save: 5%
S/Nvq Level 2 Customer Service
Offering support for the NVQ/SVQ Level 2 Customer Service standards, this book covers the two mandatory units and ten option units of the specification. It includes case studies that give students the opportunity to analyse and discuss real-life situations and to practise their skills.

