Gaster Lucy, Squires Amanda:
Providing Quality In The Public Sector
A Practical Approach To Improving Public Services
Open University Press (United Kingdom), 2003
Paperback, 304 pages
Size: 228x152 mm
ISBN: 9780335209552
ISBN-10: 0335209556
List price: £26.99
You save: 15%
Providing Quality In The Public Sector
Argues that if public services are to be reformed or improved, achieving the best possible quality of service is essential. This title presents a model for understanding quality and putting it into practice. It examines quality philosophies and approaches. It presents overviews of policy on quality in central and local government.

