Stone Douglas, Patton Bruce, Heen Sheila:
Difficult Conversations

How To Discuss What Matters Most

Penguin Books Ltd (United Kingdom), 2000
Paperback, 272 pages
Size: 198x129 mm
ISBN: 9780140277821
ISBN-10: 014027782X

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Difficult Conversations

What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbor, asking a difficult favor, apologizing. This book helps you to turn your difficult conversations into positive, problem-solving experiences.

Related links:

Douglas Stone
Bruce Patton
Sheila Heen
Social, group or collective psychology
Psychology
Social sciences
Penguin Books Ltd

More information from Wikipedia:

Douglas Stone
Bruce Patton
Sheila Heen
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