Lientz Bennet P., Rea Kathryn P.:
Achieve Lasting Process Improvement
Reach Six Sigma Goals Without The Pain
Elsevier Science & Technology (United States), 2002
Hardback, 304 pages
Size: 229x152 mm
ISBN: 9780124499843
ISBN-10: 0124499848
Achieve Lasting Process Improvement
Methods of improving business processes are developed on an ongoing basis, but few are successful. This book present a step-by-step approach to the issue of effective process improvement, offering more than 200 tips and guidelines as well as addressing specific common problems and issues, outlining common faults and lessons learned.

