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Spalding George, Case Gary:
Continual Service Improvement

Stationery Office Books (United Kingdom), 2007
Paperback, 221 pages
Size: 280x215 mm
ISBN: 9780113310494
ISBN-10: 0113310498

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Continual Service Improvement

Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this title also deals with issues surrounding service retirement.

Related links:

George Spalding
Gary Case
Business mathematics & systems
Business & management
Economics, finance, business and industry
Stationery Office Books

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George Spalding
Gary Case
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