Spalding George, Case Gary:
Continual Service Improvement
Stationery Office Books (United Kingdom), 2007
Paperback, 221 pages
Size: 280x215 mm
ISBN: 9780113310494
ISBN-10: 0113310498
List price: £85.00
You save: 5%
Continual Service Improvement
Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this title also deals with issues surrounding service retirement.
