Gee Jeff, Gee Val:
Super Service / Completely Revised And Expanded
Seven Keys To Delivering Great Customer Service...Even When You Don'T Feel Like It!...Even When They Don'T Deserve It!,
Mcgraw-Hill Education - Europe (United States), 2009
Paperback, 240 pages
Size: 235x187 mm
ISBN: 9780071625791
ISBN-10: 0071625798
List price: £14.99
You save: 25%
Super Service / Completely Revised And Expanded
Intends to help customer service representatives and managers with advice on how to deal with difficult customers and challenging situations. This book addresses issues faced by customer service professionals. It includes chapters on understanding more savvy customers, adopting a positive attitude, providing fast, efficient service, and more.

