Michelli Joseph:
The New Gold Standard

5 Leadership Principles For Creating A Legendary Customer Experience Courtesy Of The Ritz-Carlton Hotel Company

Mcgraw-Hill Education - Europe (United States), 2008
Hardback, 224 pages
Size: 223x142 mm
ISBN: 9780071548335
ISBN-10: 0071548335

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The New Gold Standard

When it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. This book features the five key principles behind The Ritz-Carlton Hotel Company's success and customer service innovations. It is intended for executives and managers at all levels.

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Joseph Michelli
Customer services
Sales & marketing
Business & management
Economics, finance, business and industry
Mcgraw-Hill Education - Europe

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Joseph Michelli
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