Michelli Joseph:
The New Gold Standard

5 Leadership Principles For Creating A Legendary Customer Experience Courtesy Of The Ritz-Carlton Hotel Company

Mcgraw-Hill Education - Europe (United States), 2008
Hardback, 224 pages
Size: 213x142 mm
ISBN: 9780071548335
ISBN-10: 0071548335

Our price: £11.65
You save: 30%

Usually ships in 1-2 working days.

Will be shipped from: United Kingdom or United States
 Add to Shopping Basket 
In a hurry? Try our express service for United Kingdom or United States

The New Gold Standard

When it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. This book features the five key principles behind The Ritz-Carlton Hotel Company's success and customer service innovations. It is intended for executives and managers at all levels.

Related links:

Joseph Michelli
Customer services
Sales & marketing
Business & management
Economics, finance, business and industry
Mcgraw-Hill Education - Europe

More information from Wikipedia:

Joseph Michelli
© 2006-2008 Eruditor Ltd and its partners
McAfee Secure sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams

Search

Whole catalogue
Composers & musicians

Advanced Search

Browse

Authors’ Name Index

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z