Patterson Kerry, Grenny Joseph, Mcmillan Ron, Switzler Al:
Crucial Confrontations

Tools For Talking About Broken Promises, Violated Expectations, And Bad Behavior

Mcgraw-Hill Education - Europe (United States), 2008
Paperback, 284 pages
Size: 228x152 mm
ISBN: 9780071446525
ISBN-10: 0071446524

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Crucial Confrontations

Shows you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour. This work lets you discover skills to resolve touchy, controversial, and complex issues at work and at home. It also includes scripts modelling the best way to deal with confrontations.

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Kerry Patterson
Joseph Grenny
Ron Mcmillan
Al Switzler
Personnel & human resources management
Management of specific areas
Business & management
Economics, finance, business and industry
Mcgraw-Hill Education - Europe

More information from Wikipedia:

Kerry Patterson
Joseph Grenny
Ron Mcmillan
Al Switzler
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