Patterson Kerry, Grenny Joseph, Mcmillan Ron, Switzler Al:
Crucial Confrontations
Tools For Talking About Broken Promises, Violated Expectations, And Bad Behavior
Mcgraw-Hill Education - Europe (United States), 2008
Paperback, 284 pages
Size: 223x149 mm
ISBN: 9780071446525
ISBN-10: 0071446524
You save: 30%
Crucial Confrontations
Shows you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour. This work lets you discover skills to resolve touchy, controversial, and complex issues at work and at home. It also includes scripts modelling the best way to deal with confrontations.


