Patterson Kerry, Grenny Joseph, Mcmillan Ron, Switzler Al:
Crucial Conversations

Tools For Talking When Stakes Are High

Mcgraw-Hill Education - Europe (United States), 2002
Paperback, 256 pages
Size: 227x150 mm
ISBN: 9780071401944
ISBN-10: 0071401946

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Crucial Conversations

When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; and discover how to communicate best when it matters most. This guide gives you the tools you need to step up to life's difficult conversations.

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Kerry Patterson
Joseph Grenny
Ron Mcmillan
Al Switzler
Mcgraw-Hill Education - Europe

More information from Wikipedia:

Kerry Patterson
Joseph Grenny
Ron Mcmillan
Al Switzler
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