Blanchard Kenneth H., Bowles Sheldon:
Raving Fans
Revolutionary Approach To Customer Service
Harpercollins Publishers (United Kingdom), 1998
Paperback, 160 pages
Size: 197x130 mm
ISBN: 9780006530695
ISBN-10: 0006530699
List price: £6.99
You save: 30%
Raving Fans
A guide to providing a successful customer service, written in the style of a parable, including advice on how to define a vision, learn what a customer really wants and institute effective systems to achieve excellent bottom line results.

