Blanchard Kenneth H., Bowles Sheldon:
Raving Fans

Revolutionary Approach To Customer Service

Harpercollins Publishers (United Kingdom), 1998
Paperback, 160 pages
Size: 197x130 mm
ISBN: 9780006530695
ISBN-10: 0006530699

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Raving Fans

A guide to providing a successful customer service, written in the style of a parable, including advice on how to define a vision, learn what a customer really wants and institute effective systems to achieve excellent bottom line results.

Related links:

Kenneth H. Blanchard
Sheldon Bowles
Customer services
Sales & marketing
Business & management
Economics, finance, business and industry
Harpercollins Publishers

More information from Wikipedia:

Kenneth H. Blanchard
Sheldon Bowles
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