Customer services
Cook Sarah:
Customer Care Excellence
How To Create An Effective Customer Focus
5 Rev Ed
Kogan Page Ltd (United Kingdom), 2008
Paperback, 288 pages
Raab Gerhard, Ajami Riad A., Gargeya Vidaranya B., Goddard G.Jason:
Customer Relationship Management
A Global Perspective
Illustrated Ed
Gower Publishing Ltd (United Kingdom), 2008
Hardback, 180 pages
Heskett James L., Sasser W.Earl, Wheeler Joe:
Ownership Quotient
Putting The Service Profit Chain To Work For Unbeatable Competitive Advantage
Harvard Business School Publishing (United States), 2008
Hardback, 272 pages
Koehn Beverly:
Loyalty Is Love
How To Hold Clients Close For Life
Editor: Joe Schuler Jr.
Beverly Koehn & Assoc (United States), 2008
Hardback, 242 pages
Barlow Janelle, Moller Claus:
A Complaint Is A Gift
Recovering Customer Loyalty When Things Go Wrong
2 Rev Ed
Berrett-Koehler (United States), 2008
Paperback, 250 pages
Charan Ram:
What The Customer Wants You To Know
How Everybody Needs To Think Differently About Sales
Portfolio (United States), 2008
Hardback, 156 pages
Bailey Keith, Leland Karen:
Customer Service In An Instant
60 Ways To Win Customers And Keep Them Coming Back
Career Press (United States), 2008
Paperback, 160 pages
Gallagher Richard S.:
What To Say To A Porcupine
20 Humorous Tales That Get To The Heart Of Great Customer Service
Amacom (United States), 2008
Hardback, 112 pages







