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Customer services

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Cook Sarah:
Customer Care Excellence

How To Create An Effective Customer Focus
5 Rev Ed
Kogan Page Ltd (United Kingdom), 2008
Paperback, 288 pages

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Raab Gerhard, Ajami Riad A., Gargeya Vidaranya B., Goddard G.Jason:
Customer Relationship Management

A Global Perspective
Illustrated Ed
Gower Publishing Ltd (United Kingdom), 2008
Hardback, 180 pages

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Heskett James L., Sasser W.Earl, Wheeler Joe:
Ownership Quotient

Putting The Service Profit Chain To Work For Unbeatable Competitive Advantage
Harvard Business School Publishing (United States), 2008
Hardback, 272 pages

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Koehn Beverly:
Loyalty Is Love

How To Hold Clients Close For Life
Editor: Joe Schuler Jr.
Beverly Koehn & Assoc (United States), 2008
Hardback, 242 pages

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Barlow Janelle, Moller Claus:
A Complaint Is A Gift

Recovering Customer Loyalty When Things Go Wrong
2 Rev Ed
Berrett-Koehler (United States), 2008
Paperback, 250 pages

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Charan Ram:
What The Customer Wants You To Know

How Everybody Needs To Think Differently About Sales
Portfolio (United States), 2008
Hardback, 156 pages

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Bailey Keith, Leland Karen:
Customer Service In An Instant

60 Ways To Win Customers And Keep Them Coming Back
Career Press (United States), 2008
Paperback, 160 pages

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Gallagher Richard S.:
What To Say To A Porcupine

20 Humorous Tales That Get To The Heart Of Great Customer Service
Amacom (United States), 2008
Hardback, 112 pages

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