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Engeseth Stefan:
One

A Consumer Revolution For Business
Marshall Cavendish (United Kingdom), 2008
Paperback, 240 pages

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Ryals Lynette:
Managing Customers Profitably

John Wiley And Sons Ltd (United Kingdom), 2008
Hardback, 384 pages

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Price Bill, Jaffe David:
The Best Service Is No Service

How To Liberate Your Customers From Customer Service, Keep Them Happy, And Control Costs
John Wiley And Sons Ltd (United Kingdom), 2008
Hardback, 336 pages

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Dijulius John R.:
What's The Secret?

To Providing A World-Class Customer Experience
John Wiley And Sons Ltd (United Kingdom), 2008
Hardback, 336 pages

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Wong Tom, Kao Liz:
Salesforce.Com For Dummies

3 Rev Ed
John Wiley And Sons Ltd (United Kingdom), 2008
Paperback, 408 pages

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Scott Joel, Lee David, Weiss Scott:
Microsoft Dynamics Crm 4 For Dummies

John Wiley And Sons Ltd (United States), 2008
Paperback, 408 pages

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Fredricks Karen S.:
Sugarcrm For Dummies

John Wiley And Sons Ltd (United Kingdom), 2008
Paperback, 360 pages

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Anderson Henrik, Ritter Thomas:
Inside The Customer Universe

How To Build Unique Customer Insight For Profitable Growth And Market-Leadership
John Wiley And Sons Ltd (United Kingdom), 2008
Hardback, 300 pages

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