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Peppers Don, Rogers Martha:
Rules To Break And Laws To Follow

How Your Business Can Beat The Crisis Of Short-Termism
John Wiley And Sons Ltd (United Kingdom), 2008
Hardback, 320 pages

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Qiang Niu, Wolff Martin:
Dissatisfied Customers

Chinese Business Institute Students Speak Out
Nova Science Publishers Inc (United States), 2009
Paperback, 119 pages

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Ford Lisa, Mcnair David, Perry William:
Exceptional Customer Service

Exceed Customer Expectations To Build Loyalty And Boost Profits
2 Rev Ed
Adams Media Corporation (United States), 2009
Paperback, 224 pages

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Fisk Peter:
Customer Genius

John Wiley And Sons Ltd (United Kingdom), 2009
Hardback, 406 pages

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De Azevedo Abaete, Pomeranz Ricardo:
Customer Obsession

How To Acquire, Retain, And Grow Customers In The New Age Of Relationship Marketing
Mcgraw-Hill Education - Europe (United States), 2008
Paperback, 240 pages

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Beemer C.Britt, Shook Robert L.:
Customer Rules

The 14 Indispensible, Irrefutable, And Indisputable Qualities Of The Greatest Service Companies In The World
Mcgraw-Hill Education - Europe (United States), 2008
Hardback, 352 pages

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Harwood Tracy, Broderick Anne J, Garry Tony:
Relationship Marketing

Mcgraw-Hill Education - Europe (United States), 2008
Paperback, 264 pages

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Hoekstra Susan J.:
The Service Journey

Aventine Press (United States), 2009
Paperback, 148 pages

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