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Bell Chip R., Patterson John R.:
Take Their Breath Away

How Imaginative Service Creates Devoted Customers
John Wiley And Sons Ltd (United Kingdom), 2009
Hardback, 304 pages

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Brown Michael:
Stop Putting Prisoners On The Frontline And Calling It Customer Service

Acanthus Publishing (United States), 2009
Cd-rom

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Sharp Linda:
Customer Relationship Intelligence

A Breakthrough Way To Measure And Manage Sales And Marketing
Querencua Publishing (United States), 2009
Paperback, 216 pages

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Turner Colin:
Secret Service

Licence To Thrill Your Customers
21St Century Books Uk Ltd (United Kingdom), 2009
Paperback, 208 pages

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Egan Angi:
Initial Lust

The Key To Visual Communication And Brand Marketing
Word4Word (United Kingdom), 2009
Paperback, 96 pages

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Egan Angi:
Espresso Yourself

The Taste Of Your Brand
Word4Word (United Kingdom), 2009
Paperback, 96 pages

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Livingston Bob, Calhoun David:
How You Do... What You Do

Create Service Excellence That Wins Clients For Life
Mcgraw-Hill Education - Europe (United States), 2008
Paperback, 282 pages

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Barrera Rick:
Overpromise And Overdeliver

How To Design And Deliver Extraordinary Customer Experiences
Portfolio (United States), 2009
Hardback, 240 pages

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