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Customer services

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Jacka J.Mike, Keller Paulette J.:
Business Process Mapping

Improving Customer Satisfaction
2 Rev Ed
John Wiley And Sons Ltd (United Kingdom), 2009
Hardback, 322 pages

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Jacka J.Mike, Keller Paulette J.:
Business Process Mapping Workbook

Improving Customer Satisfaction
2 Rev Ed
John Wiley And Sons Ltd (United Kingdom), 2009
Paperback, 254 pages

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Barnes Cindy, Blake Helen, Pinder David:
Creating And Delivering Your Value Proposition

Managing Customer Experience For Profit
Kogan Page Ltd (United Kingdom), 2009
Paperback, 232 pages

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Brock David:
Aftersales Management

Creating A Successful Aftersales Strategy To Reduce Costs, Improve Customer Service And Increase Sales
Kogan Page Ltd (United Kingdom), 2009
Hardback, 224 pages

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Goodman John M.:
Strategic Customer Service

Managing The Customer Experience To Increase Positive Word Of Mouth, Build Loyalty, And Maximize Profits
Amacom (United States), 2009
Hardback, 240 pages

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Suttle Marilyn, Vest Lori Jo:
Who's Your Gladys?

How To Turn Even The Most Difficult Customer Into Your Biggest Fan
Amacom (United States), 2009
Hardback, 240 pages

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Bell Chip R., Patterson John R.:
Take Their Breath Away

How Imaginative Service Creates Devoted Customers
John Wiley And Sons Ltd (United Kingdom), 2009
Hardback, 304 pages

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Brown Michael:
Stop Putting Prisoners On The Frontline And Calling It Customer Service

Acanthus Publishing (United States), 2009
Cd-rom

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