Customer services
Jacka J.Mike, Keller Paulette J.:
Business Process Mapping
Improving Customer Satisfaction
2 Rev Ed
John Wiley And Sons Ltd (United Kingdom), 2009
Hardback, 322 pages
Jacka J.Mike, Keller Paulette J.:
Business Process Mapping Workbook
Improving Customer Satisfaction
2 Rev Ed
John Wiley And Sons Ltd (United Kingdom), 2009
Paperback, 254 pages
Barnes Cindy, Blake Helen, Pinder David:
Creating And Delivering Your Value Proposition
Managing Customer Experience For Profit
Kogan Page Ltd (United Kingdom), 2009
Paperback, 232 pages
Brock David:
Aftersales Management
Creating A Successful Aftersales Strategy To Reduce Costs, Improve Customer Service And Increase Sales
Kogan Page Ltd (United Kingdom), 2009
Hardback, 224 pages
Goodman John M.:
Strategic Customer Service
Managing The Customer Experience To Increase Positive Word Of Mouth, Build Loyalty, And Maximize Profits
Amacom (United States), 2009
Hardback, 240 pages
Suttle Marilyn, Vest Lori Jo:
Who's Your Gladys?
How To Turn Even The Most Difficult Customer Into Your Biggest Fan
Amacom (United States), 2009
Hardback, 240 pages
Bell Chip R., Patterson John R.:
Take Their Breath Away
How Imaginative Service Creates Devoted Customers
John Wiley And Sons Ltd (United Kingdom), 2009
Hardback, 304 pages
Brown Michael:
Stop Putting Prisoners On The Frontline And Calling It Customer Service
Acanthus Publishing (United States), 2009
Cd-rom







