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Customer services

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Galati Craig S.:
Admit It!

21 Things You Already Know But Apparently Have Forgotten Regarding Client Service
Iuniverse.Com (United States), 2005
Paperback, 56 pages

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Dijulius John R.:
Secret Service

Hidden Systems That Deliver Unforgettable Customer Service
Amacom (United States), 2003
Paperback, 208 pages

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Relationship Marketing

Editor: John Egan
Sage Publications Ltd (United Kingdom), 2005
Hardback, 1192 pages

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Gronfeldt Svafa, Strother Judith Banks:
Service Leadership

The Quest For Competitive Advantage
Sage Publications Ltd (United Kingdom), 2005
Paperback, 336 pages

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Shaw Colin:
Revolutionize Your Customer Experience

Palgrave USA (United States), 2004
Hardback, 224 pages

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Ryski Mark:
When Retail Customers Count

Authorhouse (United States), 2005
Paperback, 308 pages

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Ryski Mark:
When Retail Customers Count

Authorhouse (United States), 2005
Hardback, 308 pages

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Gilbert-Jamison Theo:
The Six Principles Of Service Excellence

Authorhouse (United States), 2005
Paperback, 156 pages

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