Customer services
Galati Craig S.:
Admit It!
21 Things You Already Know But Apparently Have Forgotten Regarding Client Service
Iuniverse.Com (United States), 2005
Paperback, 56 pages
Dijulius John R.:
Secret Service
Hidden Systems That Deliver Unforgettable Customer Service
Amacom (United States), 2003
Paperback, 208 pages
Relationship Marketing
Editor: John Egan
Sage Publications Ltd (United Kingdom), 2005
Hardback, 1192 pages
Gronfeldt Svafa, Strother Judith Banks:
Service Leadership
The Quest For Competitive Advantage
Sage Publications Ltd (United Kingdom), 2005
Paperback, 336 pages
Shaw Colin:
Revolutionize Your Customer Experience
Palgrave USA (United States), 2004
Hardback, 224 pages
Ryski Mark:
When Retail Customers Count
Authorhouse (United States), 2005
Paperback, 308 pages
Ryski Mark:
When Retail Customers Count
Authorhouse (United States), 2005
Hardback, 308 pages
Gilbert-Jamison Theo:
The Six Principles Of Service Excellence
Authorhouse (United States), 2005
Paperback, 156 pages







