Customer services
Harris Elaine K.:
Customer Service
A Practical Approach
International Ed Of 5Th Revised Ed
Pearson Education (Us) (United States), 2009
Paperback, 192 pages
Kuzmeski Maribeth:
The Connectors
How The World's Most Successful Businesspeople Build Relationships And Win Clients For Life
John Wiley And Sons Ltd (United Kingdom), 2009
Hardback, 272 pages
Fornell Claes:
The Satisfied Customer
Winners And Losers In The Battle For Buyer Preference
Palgrave Macmillan (United Kingdom), 2009
Paperback, 256 pages
Kerrigan Finola:
Film Marketing
Elsevier Science & Technology (United Kingdom), 2009
Paperback, 276 pages
Griffin Jill:
Taming The Search-And-Switch Customer
Earning Customer Loyalty In A Compulsion-To-Compare World
John Wiley And Sons Ltd (United Kingdom), 2009
Hardback, 288 pages
Tisch Jonathan M., Weber Karl:
Chocolates On The Pillow Aren'T Enough
Reinventing The Customer Experience
John Wiley And Sons Ltd (United Kingdom), 2009
Paperback, 256 pages
Hyken Shep:
The Cult Of The Customer
Create An Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists
John Wiley And Sons Ltd (United Kingdom), 2009
Hardback, 256 pages
Performance Research Associates:
101 Activities For Delivering Knock Your Socks Off Service
Amacom (United States), 2009
Paperback, 256 pages







