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Harris Elaine K.:
Customer Service

A Practical Approach
International Ed Of 5Th Revised Ed
Pearson Education (Us) (United States), 2009
Paperback, 192 pages

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Kuzmeski Maribeth:
The Connectors

How The World's Most Successful Businesspeople Build Relationships And Win Clients For Life
John Wiley And Sons Ltd (United Kingdom), 2009
Hardback, 272 pages

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Fornell Claes:
The Satisfied Customer

Winners And Losers In The Battle For Buyer Preference
Palgrave Macmillan (United Kingdom), 2009
Paperback, 256 pages

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Kerrigan Finola:
Film Marketing

Elsevier Science & Technology (United Kingdom), 2009
Paperback, 276 pages

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Griffin Jill:
Taming The Search-And-Switch Customer

Earning Customer Loyalty In A Compulsion-To-Compare World
John Wiley And Sons Ltd (United Kingdom), 2009
Hardback, 288 pages

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Tisch Jonathan M., Weber Karl:
Chocolates On The Pillow Aren'T Enough

Reinventing The Customer Experience
John Wiley And Sons Ltd (United Kingdom), 2009
Paperback, 256 pages

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Hyken Shep:
The Cult Of The Customer

Create An Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists
John Wiley And Sons Ltd (United Kingdom), 2009
Hardback, 256 pages

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Performance Research Associates:
101 Activities For Delivering Knock Your Socks Off Service

Amacom (United States), 2009
Paperback, 256 pages

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