Customer services
Cheverton Peter, Hughes Tim, Foss Bryan, Stone Merlin:
Key Account Management In Financial Services
Tools And Techniques For Building Strong Relationships With Major Clients
Kogan Page Ltd (United Kingdom), 2007
Paperback, 344 pages
Bpp Learning Media:
Bifm - Paper 7: Customer Service
Workbook
2 Rev Ed
Bpp Learning Media (United Kingdom), 2007
Paperback
Wainwright Dave:
The Multiversal Helpdesk (V. 1)
Youwriteon.Com (United Kingdom), 2008
Paperback, 176 pages
Bell Chip R., Zemke Ron:
Managing Knock Your Socks Off Service
Revisions By Chip Bell And Dave Zielinski
2 Rev Ed
Amacom (United States), 2007
Paperback, 224 pages
Cross Andy:
Managing Customer Service
Management Pocketbooks (United Kingdom), 2008
Paperback
Blacharski Dan W.:
Superior Customer Service
How To Keep Customers Racing Back To Your Business - Time-Tested Examples From Leading Companies
Atlantic Publishing Co (United States), 2007
Paperback, 282 pages
Seldman Marty, Futterknecht John, Sorensen Ben:
Customer Tells
Delivering World-Class Customer Service By Reading Your Customer's Signs And Signals
Kaplan Aec Education (United States), 2007
Paperback, 288 pages
Markert Tom:
You Can'T Win A Fight With Your Client
And 49 Other Rules For Providing Great Service
Harpercollins Publishers Inc (United States), 2007
Hardback, 128 pages





