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Customer services

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Cheverton Peter, Hughes Tim, Foss Bryan, Stone Merlin:
Key Account Management In Financial Services

Tools And Techniques For Building Strong Relationships With Major Clients
Kogan Page Ltd (United Kingdom), 2007
Paperback, 344 pages

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Bpp Learning Media:
Bifm - Paper 7: Customer Service

Workbook
2 Rev Ed
Bpp Learning Media (United Kingdom), 2007
Paperback

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Wainwright Dave:
The Multiversal Helpdesk (V. 1)

Youwriteon.Com (United Kingdom), 2008
Paperback, 176 pages

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Bell Chip R., Zemke Ron:
Managing Knock Your Socks Off Service

Revisions By Chip Bell And Dave Zielinski
2 Rev Ed
Amacom (United States), 2007
Paperback, 224 pages

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Cross Andy:
Managing Customer Service

Management Pocketbooks (United Kingdom), 2008
Paperback

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Blacharski Dan W.:
Superior Customer Service

How To Keep Customers Racing Back To Your Business - Time-Tested Examples From Leading Companies
Atlantic Publishing Co (United States), 2007
Paperback, 282 pages

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Seldman Marty, Futterknecht John, Sorensen Ben:
Customer Tells

Delivering World-Class Customer Service By Reading Your Customer's Signs And Signals
Kaplan Aec Education (United States), 2007
Paperback, 288 pages

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Markert Tom:
You Can'T Win A Fight With Your Client

And 49 Other Rules For Providing Great Service
Harpercollins Publishers Inc (United States), 2007
Hardback, 128 pages

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