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Blanchard Kenneth H., Bowles Sheldon:
Raving Fans

Revolutionary Approach To Customer Service
Harpercollins Publishers (United Kingdom), 1998
Paperback, 160 pages

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Blanchard Kenneth H., Johnson Spencer:
The One Minute Manager

Rev Ed
Harpercollins Publishers (United Kingdom), 2000
Paperback, 112 pages

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Parsons Richard:
A2-Level Business Studies

Aqa The Revision Guide
Editor: Richard Parsons
Coordination Group Publications Ltd (United Kingdom)
Paperback, 104 pages

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Kotter John, Rathgeber Holger:
Our Iceberg Is Melting

Changing And Succeeding Under Any Conditions
Pan Macmillan (United Kingdom), 2006
Hardback, 160 pages

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Porter Michael E.:
Competitive Strategy

Techniques For Analyzing Industries And Competitors
New Ed
Simon & Schuster Ltd (United Kingdom), 2004
Paperback, 416 pages

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Bpp Professional Education:
Cipd - People Management And Development

Passcards
Rev Ed
Bpp Professional Education (United Kingdom), 2006
Spiral bound

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Johnson Spencer:
Who Moved My Cheese?

An Amazing Way To Deal With Change In Your Work And In Your Life
New Ed
Ebury Press (United Kingdom), 2002
Hardback, 98 pages

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Buckingham Marcus, Coffman Curt:
First, Break All The Rules

New Ed
Simon & Schuster (United States), 2005
Paperback, 320 pages

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Business communication & presentation  Business competition  Business ethics  Business mathematics & systems  Business negotiation  Business strategy  Company secretary: role & responsibilities  Consultancy & grants for businesses  International business  Management & management techniques  Management of specific areas  Office & workplace  Ownership & organization of enterprises  Sales & marketing

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